At Final Expense Leads Specialist, we strive to deliver high-quality leads to assist you in your business endeavors. Our commitment is to provide you with accurate and relevant leads for your final expense services. Before proceeding with our services, please take a moment to review our refund and replacement policy outlined below.

Refund Policy:

  1. No Refunds for Services Rendered: Once you have engaged our services and received the leads, we do not offer refunds for any reason. This policy is in place due to the nature of the industry and the costs associated with lead generation.

Replacement Policy:

  1. Missing or Out of Area Leads: We understand that occasionally leads might be missing crucial information or might be out of your targeted area. In such cases, we offer a replacement for those leads based on the leads’ recorded information.
  2. Procedure for Replacement: If you receive leads with missing information or that are outside of your specified area, kindly follow these steps to request a replacement:
  3. A. Contact our customer support team within seven (7) days of receiving the leads.
  4. B. Provide specific details about the leads in question, including the lead ID and a clear explanation of the issue.
  5. Verification of Replacement: Our team will thoroughly verify the information provided and cross-reference it with the lead recording that we supplied you. If we determine that the lead indeed has missing information or is outside of the specified area, a replacement lead will be issued.
  6. Replacement Timeframe: Replacement leads will be provided within a reasonable timeframe, generally within five (5) business days of our verification.

Lead Recording:

  1. Use of Lead Recording: To ensure transparency and accuracy, we provide lead recordings for each lead generated. This recording will serve as a reference point for verifying the lead’s information and for evaluating requests for replacements.
  2. Verification Process: Our team will compare the information you provide about the lead discrepancy with the lead recording. If the discrepancy aligns with the recorded information, a replacement will be issued.

Replace Procedure:

To request a replacement, please contact our customer support team within 24 hours of receiving the out-of-area or over-age lead. You will need to provide us with the lead’s name, contact information, and the reason for the replacement request.

Once we receive your request, we will review the lead’s information and confirm its eligibility for a replacement. If the lead meets the criteria, we will provide you with a replacement lead within five business days.

Please note that replacements will be provided at no additional cost to you.

Non-Replacement Leads:

We do not offer replacements for leads that meet your specified criteria but do not convert into sales or meet your expectations. We provide our clients with the best leads possible, but we cannot guarantee that every lead will result in a sale or meet your specific needs.

Thank you for choosing FELS for your lead generation needs. If you have any questions or concerns regarding our replacement policy, please contact our customer support team.